CLIENT EXPERIENCE MANAGER

Full Time | Hybrid

ABOUT THE ROLE:

As our Client Experience Manager, you’ll own the client relationship rhythm—onboarding, weekly reviews, issue escalation, and ensuring clients consistently see progress. You’ll turn complex operations into simple next steps and keep both clients and our internal team aligned.

WHAT YOU’LL DO:

  • Run client onboarding: kickoff → adoption → steady-state cadence

  • Lead weekly/monthly client review rhythm (agenda, TL;DR, action list, owners)

  • Track and drive issue resolution (no “lost” problems)

  • Translate reports into clear decisions and operational actions

  • Improve retention by preventing issues, not just reacting to them

  • Build templates + playbooks so we deliver a consistent experience

Required:

  • Proven experience in client success / account management / operations coordination (B2B)

  • Strong written and verbal communication

  • Excellent follow-up habits and comfort managing multiple priorities

  • Ability to work with data reports and convert them into actions

  • Values-aligned: integrity, service, ownership, systems thinking

  • Bonus: Fleet/logistics/maintenance/telematics exposure

  • Experience working with distributed teams across regions

WHAT YOU’LL get:

  • Competitive compensation - $200,000

  • Growth path and responsibility (we like operators)

  • A team that values integrity, systems, and client impact

How to apply

Please take the following 3 actions:

  1. Email us your Resume in PDF format

  2. Include a short note answering the question, “What does a world-class client experience look like in an operations-heavy business?”

  3. Complete a Free DISC Assessment and attach your results along with your resume.

To: careers@fleetmansolutions.com
Subject: “Client Experience Manager — [Your Name]”

Only complete applications will receive a response.